Delivery
Delivery is made from our warehouse in Asia .
Delivery time varies depending on the destination country:
- Standard Delivery: 1 - 3 weeks
- Fast Delivery: 3 - 7 days
- Express Delivery: 1 - 3 days
Orders are shipped to the delivery address provided at the time of ordering. Any address changes must be notified to customer service by email (contact@wordfamilybuildbook.com) within 2 hours of ordering. After this time, neither the carrier nor WORD FAMILY BUILD BOOK can be held responsible for non-delivery due to an incorrect or incomplete delivery address. In this case, no refunds or redelivery are possible.
If you are not there at the time of delivery, the package will be left in your mailbox or at the parcel relay point.
However, if the package arrives damaged, a defect is reported, or it is not received within the specified timeframe, WORD FAMILY BUILD BOOK invites you to report this problem by email to contact@wordfamilybuildbook.com within 14 days. WORD FAMILY BUILD BOOK will conduct an investigation with the carrier and may take several days. During this period, no refunds or returns can be issued. Once the results are known, if the fault is related to the carrier or the manufacturer, the order will be replaced or refunded.
In the event that you refuse the package, following a change of mind, the shipping costs and return costs will be deducted from your refund even if the initial shipping costs were free as well as 25% of the total amount of the order for handling/restocking fees.
Customs fees
Please note that we are not responsible for customs fees applicable to standard international packages. All applicable duties, tariffs, and customs fees are the customer's responsibility.
In the event of refusal, WORD FAMILY BUILD BOOK will charge you all shipping costs related to shipping (even if the initial shipping costs were free) and returning the package as well as a 25% handling/restocking fee of the total order amount.
Return and Refund
In accordance with Article L.121-21-8,3° of the French Consumer Code, the buyer has 14 days , from the date of receipt, to return their order. All returns received after this period will be refused, and you will have to pay the delivery costs for returning the package as well as a €15 administration fee.
Items must be returned in their original packaging, with their tags and any accessories, and in perfect condition for resale. Items that are incomplete, damaged, or visibly used cannot be returned.
Return costs are your responsibility as well as customs fees if applicable .
Our offices in Vincennes are open Monday to Friday, from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 5:00 p.m., for parcel reception. If the carrier arrives outside of these hours and drops off the package at a relay point, we will unfortunately not be able to collect it. It is then the customer's responsibility to contact the carrier to request that they collect the package from the relay point and redeliver it.
You can use any carrier you prefer to return your package. However, we strongly recommend using a trackable option to ensure safe delivery and avoid loss. We recommend using a reliable and efficient carrier like DHL, UPS, or FedEx, which offer accurate tracking and faster service. However, we do not recommend using post office services, which can be less reliable .
Upon receipt of your returned order, you will receive a notification email. WORD FAMILY BUILD BOOK undertakes to refund you using the payment method used within 14 days.
To find out the steps to follow for returning your order, click here .