A TRUSTED PARTNERSHIP BETWEEN WORD FAMILY BUILD BOOK AND ITS CUSTOMERS
When WORD FAMILY BUILD BOOK decided to launch its online store, we knew we couldn't do it without the help of key partners—you, our customers. Whether you're choosing items from the WORD FAMILY BUILD BOOK catalog, we're working with you to improve your living environment at a price that's affordable for as many people as possible. The WORD FAMILY BUILD BOOK concept is built on a partnership with our customers. Without you, WORD FAMILY BUILD BOOK wouldn't exist. This partnership also extends to how we handle your personal information.
WORD FAMILY BUILD BOOK pays particular attention to the protection of its customers' personal data. Therefore, we are committed to complying with Law No. 78-17 of January 6, 1978, relating to information technology, files, and civil liberties, as amended by European Regulation 2016/679 of April 27, 2016, relating to the protection of personal data. The commitments described in this personal data protection charter reflect WORD FAMILY BUILD BOOK's values and principles of individual conduct.
By using the website www.wordfamilybuildbook.com made available to you, you agree to the collection and use of your personal data in the manner described in this Data Protection Charter.
SCOPE OF APPLICATION
This Privacy Policy describes how WORD FAMILY BUILD BOOK processes your personal data when you use our website. Each solution or service that processes your personal data may, in its own terms and conditions of use, have privacy rules that complement this policy.
WORD FAMILY BUILD BOOK PROCESSES YOUR PERSONAL DATA TO SERVE YOU BETTER
The data controller is the person in charge of one or more personal data processing operations, the purposes and means of which they determine. WORD FAMILY BUILD BOOK is responsible for all processing of your personal data falling within the scope mentioned above.
• As part of these processes, your collected data may include, in particular, the following:
- Your first name, last name, address, date of birth, email, telephone number;
- Your location data;
- Your billing and/or delivery address;
- Your financial information (e.g. bank card number);
- IP/Mac address;
- Connection witnesses “cookies”;
- Connection and navigation data;
- Your purchase history of WORD FAMILY BUILD BOOK products and services;
- Other information you wish to communicate to us.
The mandatory or optional nature of the data is indicated to you at the time of collection by an asterisk. Please note that some data is collected automatically as a result of your actions on the website www.wordfamilybuildbook.com.
• Why does WORD FAMILY BUILD BOOK collect your data?
For the following purposes, we ask for your consent:
- Geolocation;
- Satisfaction surveys;
- Commercial prospecting (e.g.: sending WORD FAMILY BUILD BOOK catalogs);
- Targeted advertising (See Cookies Policy);
- Participation in a competition;
- Management of customer reviews on our products;
- Special offers, promotions, coupons and guarantees;
- Newsletter.
For the following purposes, your data is processed as part of the execution of the contract binding you to WORD FAMILY BUILD BOOK:
- Online purchasing;
- Shopping list;
- Delivery;
- Billing;
- Contact with the customer service center (to respond to your requests)
- And other services and benefits that WORD FAMILY BUILD BOOK will make available to you.
For the following purposes, your data is necessary for the purposes of the legitimate interests pursued by WORD FAMILY BUILD BOOK:
- Statistical analyses;
- To prevent and detect possible threats to the security of our visitors and our products or services;
- To prevent fraud or other unlawful action and comply with our legal obligations;
- Updates to our website www.wordfamilybuildbook.com and our mobile applications.
• The means of collecting your personal data are:
When you purchase or use a WORD FAMILY BUILD BOOK store service, this data may be collected directly by an employee or through a terminal provided to you. On our website www.wordfamilybuildbook.com, this data may be collected through forms that you may be asked to complete or automatically.
CHILD PROTECTION
We may occasionally process data relating to minors on our website www.wordfamilybuildbook.com. However, we ensure, in accordance with Article 8 of the European General Data Protection Regulation, that the collection takes place with the express authorization of the holder of parental responsibility over the child.
WORD FAMILY BUILD BOOK KEEPS YOUR DATA FOR A SPECIFIED PERIOD
Your personal data is retained for the time necessary to fulfill the purpose for which it was collected. It will then be archived with restricted access for an additional period in line with the statutory limitation and retention periods for strictly limited reasons authorized by law. It will then be deleted.
THE RECIPIENTS OF YOUR DATA
If you can't trust WORD FAMILY BUILD BOOK, you won't shop with us. That's why WORD FAMILY BUILD BOOK does not share your personal data with other companies for marketing purposes. We sometimes use the services of other companies to better serve you. Some of your information is transferred to subcontractors to provide your services, but always with administrative, technical, and physical security measures in place to protect it against unlawful disclosure, use, modification, and destruction by third parties. We are committed to ensuring appropriate security controls to protect your personal data against any foreseeable harm. WORD FAMILY BUILD BOOK may sometimes transfer your personal data to its subcontractors outside the European Union for the same reasons described above. However, you will be informed of this, and WORD FAMILY BUILD BOOK ensures that it ensures adequate protection in accordance with French and European regulations. Protecting our customers' data is a priority for WORD FAMILY BUILD BOOK.
LINKS TO OTHER SITES
Our site may contain links to other websites that we do not own or operate. To the extent that linked sites are not part of WORD FAMILY BUILD BOOK, we do not control them and are not responsible for their content, products, services, or privacy policies and practices. Nevertheless, WORD FAMILY BUILD BOOK is committed to providing you with trusted partners.
WORD FAMILY BUILD BOOK SECURES YOUR PERSONAL DATA
WORD FAMILY BUILD BOOK is committed to protecting the security, confidentiality, and integrity of your personal data provided on our website www.wordfamilybuildbook.com, through technical and organizational measures. WORD FAMILY BUILD BOOK has appointed a Data Protection Officer whose mission is to ensure the compliance of the processing we implement, to maintain a register to notify WORD FAMILY BUILD BOOK solutions and their processing, and then to ensure the exercise of your rights.
FIGHT AGAINST FRAUD
A number of campaigns are using our brand to send emails impersonating WORD FAMILY BUILD BOOK in an attempt to collect your personal data, or for other more fraudulent purposes. It is therefore recommended that you do not open this type of email before verifying the sender's address. You may continue to receive this type of solicitation under the guise of brands other than ours, whose identity has also been stolen. This practice is becoming increasingly common.
PROTECTION OF YOUR BANK DATA
To ensure that your bank card is not misused and to prevent any harmful consequences, WORD FAMILY BUILD BOOK has entrusted a specialized external company with the task of carrying out the necessary checks in a confidential and secure manner. The data collected during these checks concerns your identification data (name, postal address, email address, telephone number, IP address, etc.), purchases made with the card (type, quantity, amount, etc.) and bank card identification data (card number, name, etc.).
WORD FAMILY BUILD BOOK is prohibited from using, exploiting, or distributing to a third party, whether free of charge or for a fee, any data collected for any purpose other than analyzing the risk associated with an order. In the event of an alert of potentially illegitimate use, WORD FAMILY BUILD BOOK customer service will contact you by email or telephone to verify the situation before validating the purchase, if applicable, or to offer you the option of using another payment method. In the event of illegitimate use resulting in non-payment, an email will be sent to the email address provided when the order was placed to inform you that the data collected has been recorded on a payment incident list. Data recorded on this list may no longer be used to place orders on our site. The customer will be invited by email to regularize their situation as soon as possible to be removed from our payment incident list. By checking the "I accept" box in the "Payment Method" section when placing your order on the WORD FAMILY BUILD BOOK website, you accept these control measures and the consequences that may result from them, including the inclusion of data attached to the transaction identified as illegitimate on an exclusion list. If you do not accept these measures, please contact our service. These control measures are not exclusive of any checks carried out and decisions taken elsewhere by the banking institution and which are not the responsibility of WORD FAMILY BUILD BOOK.
MANAGEMENT OF YOUR PERSONAL DATA
• At WORD FAMILY BUILD BOOK, you are in control of your personal data
When you provide personal information to WORD FAMILY BUILD BOOK, as part of creating a user or customer account, you have access to your data and you can update, modify or delete it at any time.
• Your rights relating to the protection of your data
In accordance with Law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms, amended by European Regulation 2016/679 of April 27, 2016 relating to the protection of personal data, you have several rights for the management of your data.
The right of access
You can ask WORD FAMILY BUILD BOOK to confirm whether or not personal data concerning you is being processed by us. If it is, you can request a copy.
The right of rectification
The right to request WORD FAMILY BUILD BOOK to modify your inaccurate information in its database.
The right to erasure
Would you like WORD FAMILY BUILD BOOK to delete your information from our databases? It's possible.
The right to object and withdraw consent
If you wish not to appear or no longer appear in a file in our database, you can do so by exercising one of these rights at any time.
The right to restriction of processing
You can request the suspension of processing concerning you for the duration of a verification (example: to exercise the right to object, WORD FAMILY BUILD BOOK must verify whether legitimate reasons would justify the continuation of the processing).
The right to portability
This is the right to obtain that your personal data be transmitted, in a structured, commonly used and machine-readable format, to us or to another data controller, when technically feasible.
The right to define guidelines regarding the fate of our data after death
Without your instructions, WORD FAMILY BUILD BOOK will delete your data after a certain period of inactivity. However, your heirs may exercise their rights to your data after your death.
The right to file a complaint with the CNIL
You can file a complaint if you believe that the processing of your personal data violates regulations. If you would like more information about your rights, and this right in particular, please visit the website of the French National Commission for Information Technology and Civil Liberties.
• Contact for exercising your rights
WORD FAMILY BUILD BOOK strives to be close to its customers. That's why we make every effort to assist you. For any questions regarding this charter or to exercise your rights, you can send us a request, accompanied by valid proof of identity, by email to: contact@wordfamilybuildbook.com, in accordance with regulations.
UPDATE OF OUR DATA PROTECTION CHARTER
This charter may be updated periodically and without notice. Any changes are effective immediately upon publication of the new charter on the Website www.wordfamilybuildbook.com. However, we use your personal data in accordance with the Charter in effect at the time you submit said data to us. We will notify you of any significant changes to our charter and seek your consent if this is necessary and impacts the purpose of the collection of your personal data. In order to always remain compliant with the regulations in force relating to the protection of personal data, this charter is reviewed annually by our services.
APPLICABLE LAW AND JURISDICTION
This charter relating to the protection of your personal data is governed by French law and any dispute relating to it will fall under the exclusive jurisdiction of the French courts.