1. Guarantees and Liability
WORD FAMILY BUILD BOOK has taken all reasonable precautions to ensure both the reliability of information and secure access to its website https://wordfamilybuildbook.com.
However, WORD FAMILY BUILD BOOK cannot, under any circumstances, guarantee the total absence of material errors, technical deficiencies or other errors.
Likewise, no guarantee can be provided as to the compatibility of the site with your particular needs and uses.
WORD FAMILY BUILD BOOK cannot be held responsible for any damage related to the use of its site, and disclaims all liability for the information contained in other sites that may be linked to its own by a hyperlink or any other means.
2. Intellectual Property Rights
The brands, logos, designs, models and, more generally, all distinctive signs present on the site https://wordfamilybuildbook.com are the exclusive property of WORD FAMILY BUILD BOOK.
Consequently, WORD FAMILY BUILD BOOK will take legal action, particularly for infringement, against anyone who, directly or indirectly, infringes its rights.
WORD FAMILY BUILD BOOK also informs you that the site is a protected work, as such WORD FAMILY BUILD BOOK holds the existing copyrights on each of the pages constituting the site, on its tree structure as well as on each of the elements appearing there (photographs, texts, etc.). As such, we remind you that any use or reproduction of any element of the site is strictly prohibited.
3. Legal information
Website publisher: WORD FAMILY BUILD BOOK
Registered office address: 112 AVENUE DE PARIS - CS 60002, 94306 VINCENNES CEDEX, FRANCE
Email contact@wordfamilybuildbook.com
Registered with the RCS of CRETEIL under number 822 577 359 00018
Site publication manager: Dan, Customer and Digital Marketing Director
Website host: Shopify
Host Head Office: 151 O'Connor Street - Ground Floor, Ottawa, Ontario K2P 2L8, Canada
4. Online reviews
Your opinions are valuable to us because they help us improve our products and services every day, both in-store and online.
4.1. Customer Reviews
WORD FAMILY BUILD BOOK uses specialized third parties to outsource this service.
WORD FAMILY BUILD BOOK informs you that through these services, data flows take place between us and our service providers.
We assure you that our various service providers comply with GDPR requirements and that no use other than review management will be made of your data.
Moderation of your opinions is carried out according to a dual policy:
- The service provider moderation policy;
- Our own moderation policy.
In the event that a review is not published, you will be notified by email.
There are two types of opinions requested:
- The shopping experience
- The product experience.
4.1.1. Shopping experience
Our partner may send you a satisfaction form asking you to share your opinion on your shopping experience on the WORD FAMILY BUILD BOOK website or after a purchase in store.
WORD FAMILY BUILD BOOK informs you that it will only have access to these opinions after communication of the satisfaction forms by its partner.
Once moderation is complete, WORD FAMILY BUILD BOOK will publish the reviews at the bottom of its website.
4.1.2. Product experience
Our partner may send you an email requesting a review of one of the random products in your last order, based on an algorithm for which they are solely responsible.
Once you have completed the form, it will be received by our partner who will moderate it.
If the product experience review is moderated, you will receive an email explaining the reasons for the moderation.
Moderation covers the following elements:
- Content that you know to be false, inaccurate or misleading;
- Contrary to current legislation;
- Containing denigrating, deliberately false, hateful, discriminatory, racist, defamatory, insulting, threatening or violent remarks as well as obscene or pornographic remarks;
- Not being related to the product in question commented on;
- Inciting the commission of crimes and offenses;
- Usurping a name, email or business name;
- Partially or totally reproducing content protected by intellectual property rights and for which the author of the opinion does not have the rights;
- Contrary to good morals or public order;
- Including personal information;
- For commercial or advertising purposes;
- If the content language does not match the expected language.
In cases where the review is accepted, it will then be published on the page of the product concerned.
5. Contact WORD FAMILY BUILD BOOK
WORD FAMILY BUILD BOOK would like to remind you that these various contact tools are made available to you to express a customer experience.
They cannot be used to assert rights or guarantees and cannot be used as a means of making a complaint. To this end, you can contact the store concerned or contact customer service via the contact forms available on our website https://wordfamilybuildbook.com.
All communications are confidential and handled by WORD FAMILY BUILD BOOK, which will respond to you or forward your request to the appropriate contact. While we will do our best to respond to your requests, we are not bound by a response or a specific response time.
5.1. By online chat
WORD FAMILY BUILD BOOK activates the online chat service at its sole discretion depending on the availability of its operators.
To use this online chat service, nothing could be simpler: simply ask your question in the box provided for this purpose and our customer service will be able to see your message live and respond to you privately.
When your question is addressed to our customer service, it will only be visible to our services and will never be made public.
WORD FAMILY BUILD BOOK reserves the right to report any message or question.
In the event of vulgar, aggressive, inappropriate messages not related to the use of the service, WORD FAMILY BUILD BOOK customer service reserves the right to terminate the conversation, delete any message and block the email address of the person disrupting the online chat.
5.2. Via the “contact us” section
WORD FAMILY BUILD BOOK provides its users with a customer service capable of responding to all the information necessary for using the site.
WORD FAMILY BUILD BOOK makes every effort to provide a service accessible to all users under the best conditions.
In the event that a user encounters difficulties in accessing and/or using one of the services offered by the site, they are offered the possibility at any time to contact customer service using the "contact us" button and the online form accessible online on the WORD FAMILY BUILD BOOK site https://wordfamilybuildbook.com/pages/frontpage or at the address contact@wordfamilybuildbook.com.
All contact services are provided by WORD FAMILY BUILD BOOK. The information provided is not legally binding, regardless of the contact method used.